Effective Date: 19/02/2026

Business Name: Knoticable

1. Introduction

Knoticable values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our business through QLYQQ, social media, WhatsApp, or any other platform.

By placing an order or contacting us, you agree to this policy.

2. Information We Collect

We may collect the following information:

• Full name
• Phone number
• Email address
• Delivery address
• Payment details (where applicable)
• Order preferences and custom design details

3. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate about your order
• Deliver products
• Respond to enquiries
• Improve our services

We do not sell or share your personal information with third parties for marketing purposes.

4. Payment Information

Payments may be processed via cash, mobile money, EFT, or other agreed methods. Knoticable does not store sensitive banking information.

5. Data Protection

We take reasonable steps to protect your personal information from unauthorized access, misuse, or disclosure.

6. Customer Rights

You may request:

• Access to your personal information
• Correction of incorrect details
• Deletion of your information (where legally permissible)

To request this, contact us directly.

7. Changes to This Policy

Knoticable reserves the right to update this Privacy Policy at any time.

Effective Date: 19/02/2026

Business Name: Knoticable

1. Orders

• All items are handmade unless otherwise stated.
• Custom and made-to-order items require confirmation before production begins.
• Orders are only processed once payment is confirmed.

2. Pricing

• Prices are listed in USD (or as stated).
• Prices may change without prior notice.
• Custom orders may vary depending on design complexity and materials.

3. Payments

• Full payment may be required before production starts.
• For bulk or custom orders, a deposit may be required.

4. Production Time

• Handmade items require production time (usually 3–10 working days depending on the item).
• Bulk or complex custom orders may take longer.

5. Delivery

• Delivery timelines depend on courier services or agreed collection method.
• Knoticable is not responsible for courier delays once the item has been dispatched.

6. Returns & Refunds

• Due to the handmade and custom nature of our products, we do not accept returns on custom-made items.
• Ready-made items may only be returned if defective within 48 hours of receiving.
• Refunds are processed only after inspection of returned items.

7. Custom Designs

• Customers may send inspiration pictures.
• Knoticable will create a similar design but not an exact replica of copyrighted work.
• Slight variations in colour or design may occur due to handmade production.

8. Intellectual Property

All designs, images, and content belonging to Knoticable remain the property of the business and may not be copied or reproduced without permission.

9. Limitation of Liability

Knoticable is not liable for:

• Incorrect sizing provided by customers
• Damage caused by improper washing or handling
• Delays caused by third-party courier services

10. Contact Information

For any questions regarding orders, privacy, or policies, please contact Knoticable directly via official business channels.