Last updated: 27 August 2025
QLYQQ provides digital services and physical NFC products. This policy explains how refunds, cancellations, and returns are handled in accordance with the Consumer Protection Act (CPA) and best SaaS practices.
By purchasing or subscribing to QLYQQ, you agree to this Refund & Cancellation Policy.
2.1. You may cancel your QLYQQ subscription at any time via your account dashboard or by contacting support@qlyqq.com.
2.2. Cancellations take effect at the end of the current billing cycle (monthly or annually).
2.3. You will continue to have access to paid features until the end of the billing period.
2.4. No partial refunds are issued for unused time once a billing cycle has started.
3.1. If you are on a free trial, you may cancel at any time before the trial ends to avoid being charged.
3.2. Failure to cancel before the trial expiry will result in automatic conversion to a paid subscription.
3.3. Trial eligibility is limited to one per user or business unless stated otherwise.
4.1. Due to the nature of digital services, no refunds are provided once:
4.2. This complies with Section 16 of the Consumer Protection Act, which excludes refunds for digital content once performance has begun.
5.1. Physical NFC cards may be returned or replaced only if:
5.2. Returned items must be unused and in original condition.
5.3. Approved refunds or replacements will be processed within 7–14 business days.
5.4. Courier or delivery fees are non-refundable unless the error was caused by QLYQQ.
To request a cancellation, refund, or return, please contact:
📧 Email: support@qlyqq.com
Include your order number, account email, and reason for the request.
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