Effective Date: 19/02/2026

Business Name: Knoticable

1. Delivery Locations

Knoticable delivers within:

• Zimbabwe
• South Africa
• International shipping may be arranged upon request.

2. Processing & Production Time

Since all items are handmade:

• Ready-made items: 1–3 working days
• Made-to-order items: 3–10 working days
• Bulk orders: 7–21 working days depending on quantity

Customers will be updated on expected completion and dispatch dates.

3. Shipping Method

Delivery is done via courier or arranged meet-up/collection depending on location and customer preference.

4. Delivery Fees

• Delivery fees are paid by the customer unless stated otherwise.
• Courier costs vary based on location and package size.

5. Delivery Timeframes

Estimated delivery time after dispatch:

• Zimbabwe: 1–5 working days
• South Africa: 3–7 working days
• International: 5–14 working days

Delivery time may vary depending on courier delays.

6. Tracking & Proof of Dispatch

Once dispatched, customers will receive:

• Tracking number (if available)
• Proof of dispatch

7. Customer Responsibility

Customers must ensure that:

• Delivery address is correct
• Phone number is reachable
• Someone is available to receive the parcel

Knoticable is not responsible for failed delivery due to incorrect details provided.

8. Lost or Delayed Parcels

Once the parcel is handed to the courier, Knoticable is not liable for delays. However, we will assist customers in tracking the parcel where possible.